Company Culture

September 17, 2014

Creating a Culture of Client Service

  If you are like me, you go through the day interacting with many people and very rarely stop to evaluate those interactions.  In any given week, I might visit ten or more businesses as a customer or client.  From getting gas, to buying lunch, dropping my child off at daycare, a doctor visit, or […]
April 16, 2014

Leading Through Influence

  Organizations often find themselves on the hunt to “get better.”  The search for ways to reduce turnover, create stronger leaders, reach indicators, and increase morale feels more like a life-long journey rather than a destination for many businesses today. Some organizations start by finding existing leaders who are already doing a handful of these […]
February 20, 2014

4 Key Ways to Become an Inspired and Engaged Employee

  Chances are you have seen and heard the vast amount of reports and research indicating that employee engagement is a critical component of retention, productivity, and the overall success of a company. As such, supervisors, managers, and CEO’s have been focused on ways to understand what employee engagement is and how to increase it […]
February 4, 2014

Leadership Begins with a Choice

  Years ago I was conducting a training program for managers that was focused on helping them lead their teams more effectively.  We spent part of the workshop helping them create a process for understanding the goals of their team members and how important it was to align those personal goals with the job goals. […]
February 21, 2013

How To Survive Corporate Politics and Other Dangers at Company Headquarters

  I have a friend who was recently promoted to the corporate office, and in her new role she is getting her first taste of the politics and “career management” culture that can sometimes be present in that type of environment.  People can appear to be constantly on stage, and to newcomers it can seem […]
May 30, 2012

Best Buy is Reinventing Their Business, Will They Make It?

  I read a story about Best Buy in the Wall Street Journal recently and it seems that interim CEO Mike Mikan is ready to reinvent the business and make it “more relevant, more intelligent and more nimble”.  It will be interesting to watch this play out and see if they can adapt their big […]
January 11, 2011

Is Your Business Ready To Be Better?

  Will your business be different this year than it was last year, different this quarter than it was last quarter? So much of what people talk about in business these days is the pace of change but many times the problem in business is actually driving change that lasts and change that matters instead […]
August 25, 2010

Culture Change, It Could Happen

  Watching culture change happen within a business is something that makes a lasting impression. There are many organizations that don’t understand why culture is so important and many more that want to change it but don’t know how. I’ve even read articles like this one, that suggest it may not even be possible. Culture change, to […]
July 28, 2010

Are Your People Telling You to Keep the Change?

  Often, when organizations are trying to make change happen, it comes down to a couple of levers that they need to pull to start the motion. It might be organizational structure, or process, or communication. Almost always, it’s a combination of things that need to be addressed in order to cause change to happen. […]
October 11, 2009

Culture is Local

  I was speaking to a group of public relations executives recently and one of the questions that I received following my presentation was “how do I create the culture that will drive success in my local office when the company culture is different?” I think I gave a long rambling answer of some sort […]