Employees

September 17, 2014

Creating a Culture of Client Service

  If you are like me, you go through the day interacting with many people and very rarely stop to evaluate those interactions.  In any given week, I might visit ten or more businesses as a customer or client.  From getting gas, to buying lunch, dropping my child off at daycare, a doctor visit, or […]
August 28, 2014

The Art of Transparency

  As leaders, it is critical that we are able to engage with our teams, be seen as trustworthy, and position ourselves to lead with influence.  One way to accomplish this is to increase the level of transparency throughout the organization.  In fact, a recent survey indicates job seekers value transparency in a company more […]
August 20, 2014

Blog Roundup: Culture Change

  Change is necessary, inevitable, and not always easy. As an individual, managing our own change is challenge enough, but as a leader, managing change throughout an organization filled with various teams, departments, and employees takes additional capabilities. Planning for it, following a process that works, and committing ourselves to the change can make all […]
July 30, 2014

6 Ways to Engage Your New Hire on Their First Day

  Starting a new job is a challenge.  As a new hire, there are so many questions and unknowns that it can add extra stress to the process of starting a new job. Great employers do whatever they can to minimize as many of these anxiety provoking experiences.  They know that doing so helps the […]
May 14, 2014

Why Good Leadership Matters in Business

  I was having a conversation recently with a business executive about why good management and leadership matters in business.  It sounds self explanatory, and no one disputes it in a general sense, but when you look at the specific impact of a great leader or manager on a team, it starts to become clear […]
July 23, 2012

How to Deal With the Words "It’s Not My Job"

  One of the most telling things I hear when working with employees in an organization is “that’s not my job”. It’s one of the sentences that drives managers completely nuts and screams “I don’t care about the business, I’m just here for the paycheck”.  Often though, as managers, we train people to think that […]
May 25, 2012

Employee Engagement Can Happen, Even if Your World is Flat

  When I work with organizations that are trying to improve their employee engagement I often hear something like “well it’s tough to keep people engaged here because there’s not a lot of opportunity for advancement”. Relatively flat companies don’t feel like they have enough carrots in place to keep people motivated, committed and bringing […]
April 26, 2012

That’s Not Fair

  I often get the question when working with groups of managers or leaders about how important it is to treat everyone fairly in a work environment.  The first question I ask is do you mean fair, or do you mean the same?  These are two very different things. Fairness is a subjective term and […]
April 12, 2012

Employee Satisfaction is not Employee Engagement

  Many businesses have been measuring employee satisfaction for years with the belief that satisfied employees are more engaged and do better work than unsatisfied ones.  While there are certainly some components of satisfaction that might lead to more engagement, if we are focused primarily on keeping our employees satisfied, we may not be keeping […]
November 7, 2011

How to Create More Engaged Employees in 3 Not-So-Easy Steps

  When I work with clients, one of the things that they are always looking for more of is employee engagement.  For many, it is the holy grail of productivity, innovation, and efficiency.  When people are engaged at all levels of the business, problems get solved faster, accountability is rampant, and senior business leaders can […]