Blog

September 17, 2014

Creating a Culture of Client Service

  If you are like me, you go through the day interacting with many people and very rarely stop to evaluate those interactions.  In any given week, I might visit ten or more businesses as a customer or client.  From getting gas, to buying lunch, dropping my child off at daycare, a doctor visit, or […]
September 11, 2014

5 Ways Questions Can Make You a Stronger Leader

  As I work with leaders to support them in their development I find myself discussing the importance of good questions a lot. When we get right down to the tactical changes that leaders need to make to be more effective, increase the capability on their team or change the culture of their organization, asking […]
August 28, 2014

The Art of Transparency

  As leaders, it is critical that we are able to engage with our teams, be seen as trustworthy, and position ourselves to lead with influence.  One way to accomplish this is to increase the level of transparency throughout the organization.  In fact, a recent survey indicates job seekers value transparency in a company more […]
August 20, 2014

Blog Roundup: Culture Change

  Change is necessary, inevitable, and not always easy. As an individual, managing our own change is challenge enough, but as a leader, managing change throughout an organization filled with various teams, departments, and employees takes additional capabilities. Planning for it, following a process that works, and committing ourselves to the change can make all […]
August 14, 2014

Trust and Leadership

  There have been scores of books, blogs, and articles written on the importance of trust in leadership. Most experts, authors, gurus and thinkers agree that without trust you cannot lead. You may be able to herd,or coerce, or corral, or even intimidate, but you cannot lead. And while leaders everywhere would probably agree that […]
August 6, 2014

What Your Calendar Says About Your Leadership

  One of the best parts of my job is being able to work with senior leaders and business executives as a coach to help them achieve more of their goals, chart their career course and build stronger, more accountable teams around them. Each individual is unique; they face different challenges, have different opportunities and […]
July 30, 2014

6 Ways to Engage Your New Hire on Their First Day

  Starting a new job is a challenge.  As a new hire, there are so many questions and unknowns that it can add extra stress to the process of starting a new job. Great employers do whatever they can to minimize as many of these anxiety provoking experiences.  They know that doing so helps the […]
July 23, 2014

How to Motivate Others

  In almost every workshop, consulting engagement, or coaching interaction, I get some form of the question “how do I motivate others?”  Leaders and managers want other people to change their behavior or do something different, but they simply get tired of making them change.  It’s exhausting to keep telling people things over and over […]
July 16, 2014

4 Tips for Increased Employee Engagement

  Google the term ‘employee engagement’ and over 15 million results appear in under .3 seconds.  There are an abundance of reports, polls, blogs, articles, and research studies out there that all seek to understand this concept and its impact on businesses. With data consistently showing direct correlations between engagement and organizational outcomes, companies are […]
July 9, 2014

How to Build Influence As A Leader

  Authority versus influence is a topic much discussed in the world of leadership and management. We have written frequently about the importance and benefits of committed teams gained from using influence rather than authority.  Well, recently a friend asked me how you can tell which one you are using.  At first I looked at […]