4th Gear Blog

Trust and Leadership

Posted by Randy Hall

Aug 14, 2014 1:38:45 PM

There have been scores of books, blogs, and articles written on the importance of trust in leadership. Most experts, authors, gurus and thinkers agree that without trust you cannot lead. You may be able to herd,or coerce, or corral, or even intimidate, but you cannot lead. And while leaders everywhere would probably agree that this is true, there are very few who know how to go about defining and building this much needed trust. I say defining and building because it’s almost impossible to build, create, or work towards something we can not define. If we relegate trust to that set of things that are simply up to others and we have no influence on them, then we are left to hope it happens. Hope by itself is not a great strategy for a business or for becoming a more effective leader. How we define trust has everything to do with how we set out to create or influence it.

There are probably thousands of definitions for the word itself. Webster’s dictionary goes with: belief that someone or something is reliable, good, honest, effective, etc. I don’t think many people would dispute this statement, but it doesn’t necessarily help us create a path toward building trust. Consider this definition:  Trust happens when people believe we have their best interest at heart. If we think others are engaged in genuinely trying to help us, we listen and think about their words differently, even when we initially disagree with them. We are quicker to accept information from others that we think has some of our agenda in mind, not just someone else’s. I also think this definition helps us see a path to building trust with any individual, regardless of our experience, our skill, our history, or theirs. We then start to ask the question; How do I demonstrate to someone that I genuinely have their best interest at heart?

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Topics: Building Relationships, Leadership, influence

What Your Calendar Says About Your Leadership

Posted by Randy Hall

Aug 6, 2014 11:19:34 AM

One of the best parts of my job is being able to work with senior leaders and business executives as a coach to help them achieve more of their goals, chart their career course and build stronger, more accountable teams around them. Each individual is unique; they face different challenges, have different opportunities and different sets of patterns, habits and experiences. After literally thousands of coaching conversations, however, several themes have emerged. One of the most common themes I see is the gap between what a person would like to happen, and what they have planned to make happen. Often people will have the intention to make a change, do something different, be more strategic, spend more time with their people or less time on the chaos and they will clearly state those intentions. A question I often ask at that point is does your calendar look significantly different for the next month than it did for the last month in terms of what it prioritizes? Awareness and intention are the first steps to change but sometimes it stops there and the calendar is often a very accurate reflection of whether change is being implemented or simply hoped for.

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Topics: Leadership, Management, Choice

6 Ways to Engage Your New Hire on Their First Day

Posted by Bethany Swartz

Jul 30, 2014 10:00:00 AM

Starting a new job is a challenge.  As a new hire, there are so many questions and unknowns that it can add extra stress to the process of starting a new job. Great employers do whatever they can to minimize as many of these anxiety provoking experiences.  They know that doing so helps the new hire focus on building relationships with their new co-workers, learning the job, and gaining the competence and confidence to do the job more quickly and efficiently.  The last thing you as an employer want is for your new employees to be spending time worried about breaking the printer or wondering if they get a lunch break. Alleviate these common concerns and your employee will likely retain more of the training and experience-based learning that will improve their performance and engagement on the job.

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Topics: Building Relationships, Employees, Employee Engagement, Hiring, Onboarding

How to Motivate Others

Posted by Randy Hall

Jul 23, 2014 9:30:00 AM

In almost every workshop, consulting engagement, or coaching interaction, I get some form of the question “how do I motivate others?”  Leaders and managers want other people to change their behavior or do something different, but they simply get tired of making them change.  It’s exhausting to keep telling people things over and over and feel like you were ignored, dismissed, or not heard.  So, the question is a common one.  But it’s the wrong question to ask.  You cannot motivate others, only they can motivate themselves.  What you can do as a leader is set up all the necessary ingredients for motivation and then help others discover the path that leads to their own motivation.  So a better question would be “what drives motivation?”  Let’s look at some of the necessary components for helping others find their motivation to do something different.

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Topics: Business Goals, Leadership, Performance, Management, Employee Engagement

4 Tips for Increased Employee Engagement

Posted by Bethany Swartz

Jul 16, 2014 9:00:00 AM

Google the term ‘employee engagement’ and over 15 million results appear in under .3 seconds.  There are an abundance of reports, polls, blogs, articles, and research studies out there that all seek to understand this concept and its impact on businesses. With data consistently showing direct correlations between engagement and organizational outcomes, companies are spending countless amounts of time, money, and resources trying to figure out what employee engagement is, what does it cost to get it, and perhaps more importantly, what does it cost to not have it. For these reasons, I seek to join the millions of other writers out there who want to shed light on this topic and demystify the concept of employee engagement.

Maintaining a workplace of engaged employees is no easy task, but it is not quite as scientific and prescriptive as others often make it seem. Here are a few take away points to remember about building engagement throughout the business.

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Topics: Employee Engagement

How to Build Influence As A Leader

Posted by Bethany Swartz

Jul 9, 2014 9:54:05 AM

Authority versus influence is a topic much discussed in the world of leadership and management. We have written frequently about the importance and benefits of committed teams gained from using influence rather than authority.  Well, recently a friend asked me how you can tell which one you are using.  At first I looked at him confused thinking “Umm...you should know buddy!” but then I realized it is actually a very valid question.  As a leader, it is often difficult to judge our own actions and impossible to know how other people are judging our behaviors and intent.  It is easy to believe you are exercising influence when others would label your actions as authority or even micromanagement. Here are a few quick ways to test your own leader actions or those of leaders around you:

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Topics: Leadership, Commitment, influence

4 Reasons Not to Coach a Business Like a Sport

Posted by Randy Hall

Jul 2, 2014 9:37:00 AM

It’s a pretty common occurrence for leaders and managers to compare themselves to sports coaches.  I often hear people describe great leadership by referencing a famous football or basketball coach.  Now I’m a big sports fan and I talk about Coach John Wooden as a great example of helping people focus on reaching their full potential, it’s an important concept as we improve our business.  But in many cases we point to a particular sports coach and defend our leadership tactics by comparing our approach to the way we see these icons coach, especially if they have won a championship in something recently.  This is a mistake for several reasons, here are 4 of them:

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Topics: Coaching, Leadership, Performance, Management, Employee Engagement, Leader

3 Ways to Measure Leadership Success

Posted by Randy Hall

Jun 25, 2014 10:39:00 AM

I started 4th Gear Consulting back in 2009 because I thought we needed more leaders.  As I’ve worked with executives, business owners, teams and companies I continue to learn what is driving our collective lack of leaders.  As a rule, when it comes to leadership, we aren’t very good at defining it, setting expectations around it, coaching for it, measuring it, or being responsible for it. We often measure leaders by outputs that are not representative of leadership and we have not adapted to use some of the new tools and concepts available to us to more effectively define and measure leadership.  If we really want to encourage people to lead inside our business or organization we must use a few new metrics to help define and measure what success looks like for a leader.  This is not to say that we stop measuring results like revenue and profit, but those measurements alone can lead to abysmal leadership for the sake of the numbers.  And that’s just not sustainable.  Add these three measurements to your leadership assessments and focus on building phenomenal leaders who can drive the other numbers:

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Topics: Leadership, Performance, Management, Employee Engagement, Success, Leadership Capability, Responsibility, Leader

Breaking Bad Leadership Habits

Posted by Randy Hall

Jun 18, 2014 9:14:00 AM

A while back my wife mentioned that we needed a new kitchen faucet.  The one we had was about 15 years old, leaked on occasion and wasnt very easy to operate.  Three kids can wear a faucet out pretty effectively.  When we went to look at them she really liked the new touch faucets that cut off and on with just a touch of your hand.  I bought one, brought it home and installed it and then the kids proceeded to play with it for hours.  Somehow it survived that early test and we have grown used to simply touching our faucet to turn it on.  In fact, I've gotten so used to it that I find myself touching faucets at work, in restrooms, and other places where it makes no sense and certainly does not operate the intended faucet.  My brain certainly knows the difference between my faucet at home, and a non-touch faucet somewhere else, but, my first instinct is to touch it and sometimes when it doesn't turn on immediately I actually touch it again.

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Topics: Leadership, Management, Success, Choice, Leadership Capability, Leader

4 Reasons You Need a Coach

Posted by Bethany Swartz

Jun 4, 2014 9:56:00 AM

Whether you are a newly promoted manager or a seasoned leader, a good coach can take you from where you are today, to where you want to be tomorrow. Coaching should not be reserved for top-level executives or global leaders, it can help move anyone closer to their full potential.  Despite the many benefits of coaching, most managers and leaders do not have a good coach and therefore miss out on a critical component of development. Why? Well, coaching comes with a cost, both in fees for the coach and in time. Plus, a good coach can be hard to find. Many businesses today struggle to find a coach that matches the culture, needs, and vision of their business. And let’s face it, effective coaching can be uncomfortable at times, so many people avoid it altogether. Coaching, however, can be worth both the investment and the discomfort. Here’s why:

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Topics: Coaching, Leadership, Coach

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